Terms and Conditions

Online bookings

– All appointments booked on the Mona Vale Massage website use Cliniko.

– A cancellation within 24 hours of the appointment will incur a 50% cancellation.

– We accept HICAPS

Gift vouchers

– Gift vouchers are valid for 12 months from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.

– Gift vouchers are redeemable on a massage appointment for the length of time specified on the gift voucher.

– Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.

– If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.

– Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to Mona Vale Massage on 02 9979 7981 or email info@monavalemassageclinic.com.au. Providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.

– Mona Vale Massage reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property.

– Mona Vale Massage can vary or replace these conditions from time to time (including introducing new fees).